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Client Service Delivery Specialist - Space

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Location
London, LONDON, United Kingdom, United Kingdom

Posted on
Nov 18, 2021

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Client Service Delivery Specialist – Space   We’re hiring! Aon are currently recruiting a Client Service Delivery Specialist to join our Global Broking team in London or Chelmsford. The Client Service Delivery Specialist will be primarily responsible for managing the workflow and ensuring all other parties have completed their areas of responsibility within the expected timeline.  Requiring excellent attention to detail, to ensure evidence of cover and invoices are produced accurately and within the KPI targets set to deliver outset. As a Client Service Delivery Specialist, you will focus on overseeing the technical requirements, and some less complex elements, of the placement process.  You will interface extensively with the Aon Network, clients, insurers, brokers, Client Service Delivery Technicians, the Tax Team, Broking Support (both the onshore and offshore) and Xchanging (query resolution). About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Global Broking Centre - London The Global Broking Centre in London is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.  The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide. About the Role  Your impact as a Client Service Delivery Specialist: Work closely with Brokers on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements;Provide SME technical placement advice to the Brokers as required;Manage the technical placement process in support of Brokers;Own the offshore relationship and the development and performance thereof;Act as liaison between Broker and Client Service Delivery Technician and Broking Support teams (arrange invoices / slips, queries etc.)Continue to enhance your specialist knowledge and understanding of your specific sector;Pro-actively manage and prioritise your own workload within a fast paced / dynamic environment, ensuring deadlines are still met;Request processing of risks, and creation of policy documents post bind;Be responsible for document production, such as slips and endorsements for complex opportunities by Client Service Delivery Technician Broking Support;Own and manage the workflow to produce insurance documentation such as, covering letters/ notes, ensuring they're sent completed and received by the client within the Aon Gold standard timeframe;Maintain a Budget Sheet and Pipeline in an accurate and timely manner;Manage client set up in conjunction with CBST;Manage Brokasure data entry (from submission to invoicing);Use of front-end broking systems as and when required;Responsible for the adoption and development of GBC processes and adherence thereof to deliver high levels of service and care;Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you  Your knowledge and expertise: Relevance experience within the insurance industry preferred;Understanding of insurance risk and actuarial principles;Demonstrated deep technical knowledge within a specific specialtyA good understanding of current issues facing the Global Insurance Market and a broad knowledge of key Insurance trends in the Global Insurance Market and your relevant specialty;Outstanding analytical capabilities and attention to detail;Excellent listening, organisation and presentation abilities;An organised, highly personable and approachable individual, who is a skilled communicator. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application.  2498610,qualifications:UNAVAILABLE,responsibilities:Client Service Delivery Specialist – Space   We’re hiring! Aon are currently recruiting a Client Service Delivery Specialist to join our Global Broking team in London or Chelmsford. The Client Service Delivery Specialist will be primarily responsible for managing the workflow and ensuring all other parties have completed their areas of responsibility within the expected timeline.  Requiring excellent attention to detail, to ensure evidence of cover and invoices are produced accurately and within the KPI targets set to deliver outset. As a Client Service Delivery Specialist, you will focus on overseeing the technical requirements, and some less complex elements, of the placement process.  You will interface extensively with the Aon Network, clients, insurers, brokers, Client Service Delivery Technicians, the Tax Team, Broking Support (both the onshore and offshore) and Xchanging (query resolution). About Aon Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Global Broking Centre - London The Global Broking Centre in London is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.  The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide. About the Role  Your impact as a Client Service Delivery Specialist: Work closely with Brokers on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements;Provide SME technical placement advice to the Brokers as required;Manage the technical placement process in support of Brokers;Own the offshore relationship and the development and performance thereof;Act as liaison between Broker and Client Service Delivery Technician and Broking Support teams (arrange invoices / slips, queries etc.)Continue to enhance your specialist knowledge and understanding of your specific sector;Pro-actively manage and prioritise your own workload within a fast paced / dynamic environment, ensuring deadlines are still met;Request processing of risks, and creation of policy documents post bind;Be responsible for document production, such as slips and endorsements for complex opportunities by Client Service Delivery Technician Broking Support;Own and manage the workflow to produce insurance documentation such as, covering letters/ notes, ensuring they're sent completed and received by the client within the Aon Gold standard timeframe;Maintain a Budget Sheet and Pipeline in an accurate and timely manner;Manage client set up in conjunction with CBST;Manage Brokasure data entry (from submission to invoicing);Use of front-end broking systems as and when required;Responsible for the adoption and development of GBC processes and adherence thereof to deliver high levels of service and care;Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you  Your knowledge and expertise: Relevance experience within the insurance industry preferred;Understanding of insurance risk and actuarial principles;Demonstrated deep technical knowledge within a specific specialtyA good understanding of current issues facing the Global Insurance Market and a broad knowledge of key Insurance trends in the Global Insurance Market and your relevant specialty;Outstanding analytical capabilities and attention to detail;Excellent listening, organisation and presentation abilities;An organised, highly personable and approachable individual, who is a skilled communicator. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application. ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2021-11-18T16:55:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-12-31T12:00:00 0000,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Leadenhall Building, 122 Leadenhall St.,postalCode:EC3V 4AN,addressCountry:United Kingdom}}}

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