Quality Assurance Technician 3

Profile

Description

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

The Quality Assurance Technician 3 develops policies, procedures and methods to check operational quality and improve same. Trains and/or coaches staff and management in areas such as quality improvement, process management and reliability science. Maintains communications with administration, medical staff and department heads regarding quality assurance activities. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications


Proficiency in Microsoft Office Programs, including Word and Excel
Familiarity and proficiency with internal Humana systems
Self-starter and able to succeed with minimal supervision or direct managerial oversight.
Strong analytical and decision making skills
Excellent verbal and listening communication skills
Strong attention to detail
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree
Quality background desired
Six sigma experience


Scheduled Weekly Hours

40

Company info

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