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Operations Supervisor Parking

Location
Detroit, TN, United States

Posted on
Nov 06, 2022

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,AnswerValue:u003cpu003eu003cbu003eu003cspanu003eJob Summaryu003c/spanu003eu003c/bu003eu003c/pu003eu003cpu003eAssists the Manager in the Parking Services Department at Little Caesaru0027s Arena or Foxtown. Foxtown locations include Fox Theatre, Comerica Park, Hockeytown Cafe, State Theatre, Opera House, and Ford Field, or approximately 5000 spaces.u003c/pu003eu003cpu003eu003cbu003eu003cspanu003eKey Responsibilitiesu003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eSupervise parking services colleagues (parking and maintenance crews) at various locations.u003c/liu003eu003cliu003ePerform supervisory responsibilities in accordance with the directors and departmentu0027s policies, procedures and applicable laws. u0026nbsp;Responsible for hiring, training, scheduling, and disciplining of all parking services colleagues. Also, assists and provides input on colleague perform reviews.u003c/liu003eu003cliu003eResponsible for the collection of revenue from the parking facilities. Audit cashiers/ticketers, complete deposit process and input financial records.u003c/liu003eu003cliu003eAssist in the development and implementation of department policies and procedures.u003c/liu003eu003cliu003eMaintain department and colleague records and reports.u003c/liu003eu003cliu003eProduce payroll, revenue and other requested reports for the manager, director, other departments, and senior management.u003c/liu003eu003cliu003eResponsible for preparing incident and damage reports.u003c/liu003eu003cliu003eWork closely with Ilitch Holding, Inc Corporate Security to ensure the comfort and safety of our guests and colleagues.u003c/liu003eu003cliu003eWork with the DPD on event traffic control. u0026nbsp;u003c/liu003eu003cliu003eResponsible for the upkeep and cleanliness of the parking facilities and capital acquisitions.u003c/liu003eu003cliu003eAssist other departments when needed to ensure our guestu0027s experiences are extraordinary and memorable. Address complaints and resolve parking issues with colleagues and guests.u003c/liu003eu003cliu003eAssist with preparation of Municipal Parking Department statement monthly.u003c/liu003eu003cliu003eProduce daily reports for Municipal Parking Department.u003c/liu003eu003cliu003eAct as a liaison to Municipal Parking Department.u003c/liu003eu003cliu003eAct as department representative in construction, repair and preventative maintenance projects.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eu003cspanu003eMinimum Knowledge, Skills and Abilitiesu003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eAssociateu0027s degree in Business or Operations and 2 years experience involving parking services or event management, of which one year must have been in au0026nbsp;u003cspanu003esupervisory/managementu003c/spanu003eu0026nbsp;capacity; OR any equivalent combination of education and/or experience from which comparable knowledge and skills have been achieved.u003c/liu003eu003cliu003eMust have excellent oral and written communication skills. Demonstrate readiness to undertake position responsibilities on oneu0027s own and the ability to work independently. Possess effective human relations and conflict resolution skills.u0026nbsp; Functional knowledge in the use of computers (word processing, spreadsheets, Access, etc.). Customer service oriented.u003c/liu003eu003cliu003eAbility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or colleagues.u003c/liu003eu003cliu003eAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must have the ability to handle upset guests and difficult situations (customer service).u0026nbsp; Also, the ability to supervise and motivate a fairly large group of colleagues. Must have leadership and supervisory experience.u003c/liu003eu003c/ulu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eu003cspanu003eWorking Conditionsu003c/spanu003eu003c/bu003eu003c/pu003eu003culu003eu003cliu003eWhile performing the duties of this job, the colleague is regularly exposed to outside weather conditions, extreme cold, and extreme heat.u0026nbsp; The colleague is frequently exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and fumes or airborne particles.u0026nbsp; The colleague is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration.u0026nbsp; The noise level in the work environment is usually moderate when in the office, loud when outside with vehicles.u003c/liu003eu003cliu003eWhile performing the duties of this job, the colleague is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.u0026nbsp; The colleague frequently is required to sit.u0026nbsp; The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.u0026nbsp; The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.u0026nbsp; Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.u0026nbsp; May need to move barricades, cones, signs and other items related to parking and traffic control.u003c/liu003eu003c/ulu003e,

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