Guest Service Agent

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OPEN UNTIL FILLEDnPay Range: - $15 per hournThis position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.nEssential Duties And Responsibilities:nnProvides and unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive and optimistic behavioral style.nGreets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.nCompletes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rate.nMakes appropriate selection of room(s) based on guest reservation information and desired room rates(s).nProvides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.nVerifies and imprints credit cards for authorization using electronic acceptance methods.nHandles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.nPerforms other special projects and duties as assigned.nnSkills/ RequirementsnnHigh School Diploma or GED or one (1) year of guest facing and interaction experience, preferably in a hotel setting or hospitality related business environment.nMust have basic computer skills with Microsoft Office Suite software.nMust pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.nMust pass a full background check to be certified/licensed prior to employment.nMust be able to work in a smoking environment. nnnImportant NotesnAs a condition of employment, all new hires must pass the following:nPre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.nBackground check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.nn Source: Hospitality Online,

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