Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Washington, DC
View more jobs in District Of Columbia

Job Details

Help Desk Support Technician

Location
Washington, DC, United States

Posted on
Jan 17, 2023

Apply for this job






Profile

Help Desk Support Technician
Posted Date: December 7, 2022
Location: Washington, D.C.
Classification: Non-Exempt
Status: Full-time
Hudson Cook, LLP, a financial services law firm, seeks an experienced Help Desk Support Technician to join the Firm’s Information Technology team, based in and primarily supporting the Washington, D.C. office. This position offers room for growth, in time, to greater responsibility within the Firm’s Information Technology group.
The Help Desk Support Technician is an information technology professional who diagnoses and resolves hardware, software and network issues for the Firm’s end users. The Help Desk Support Technician must clearly communicate technical solutions in a professional end-user manner and collaborate with the Firm’s third-party vendors, when required. This position will receive direction from the Firm’s IT Manager.
Essential Duties
Respond to requests for end user technical assistance in person, over the phone, or electronically.
Assist with the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Diagnose, troubleshoot, and resolve hardware, software, and other network or system problems related to office infrastructure or end-user needs, including working with the Firm’s third-party vendors when necessary.
Coordinate repair of hardware covered by third-party vendor maintenance agreements and may include performing minor repair of hardware not covered under agreements.
Facilitate required hardware, software or system purchases required for the Firm.
Assist with configuring new hire accounts, software, and systems. Conduct new hire training on Firm software, systems, security protocols and phone systems, where applicable.
Maintain and upgrade software packages on end user systems.
Manage the firm’s content storage, sharing and collaborative platform.
Assist with the collection, maintenance, and electronic production of client materials in connection with client investigations and litigation.
Remotely support attorneys and staff in satellite offices.
Perform other duties or assignments as directed by Firm management.
Based in the DC office, but able to work from the DC and Maryland offices, as needed.
Qualifications & Experience
Associate’s degree or technical school with certifications preferred.
Minimum two years’ experience in computer support and systems maintenance or an equivalent combination of education and work experience preferred.
Solid technical background and knowledge of IT operations, workflow processes and procedures to resolve inquiries independently.
Fundamental operations primarily of Windows OS, Microsoft Office 365, and mobile iOS.
Programming/Scripting knowledge and experience a plus.
Experience with VMWare Horizon or other VDI environments a plus.
Strong working knowledge of Microsoft Word, Excel and Outlook applications.
Strong interpersonal, verbal and written communication skills with the ability to communicate technical concepts effectively to a varied audience.
Independent judgment with the ability to exercise a high degree of discretion.
Strong problem analysis skills. Adept at learning new skills, systems and software.
Organized with the ability to prioritize and manage conflicting priorities at any given time.
Work Environment/Physical Demands
Primarily medium work in an office setting, sitting for extended periods of time at a desk or workstation. Periodic movement about the office to support end users and troubleshoot equipment. Occasional lifting (overhead, waist level) from floor up to 50 pounds, with frequent lifting or carrying of objects weighing up to 25 pounds. Frequent near vision use for reading and computer use. Communicating with others to exchange and comprehend information.
About the Firm
Established in 1997, Hudson Cook, LLP focuses on financial services, banking and privacy compliance, regulation, enforcement and supervision, with 55 lawyers practicing in 13 offices throughout the United States. Our team includes former officials with federal regulatory agencies, including the CFPB, FTC and the Office of the Comptroller of the Currency (OCC); former in-house lawyers from banks, sales finance companies and other financial services institutions; and attorneys with lengthy experience representing many financial services firms as outside counsel.
What We Offer
Competitive Base Salary
Comprehensive Health Insurance
Firm-Paid Group Insurance (Life and AD&D; Short and Long-Term Disability; Long-Term Care)
401(k) with firm-paid 3% match
Paid Holidays
Vacation and Sick Leave
Parental Leave
Employee Assistance Program
Eligibility for a hybrid schedule following at least 90 days and satisfactory performance reviews.
Equal Opportunity Employer
Hudson Cook, LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, or all other protected characteristics under Maryland law, including age, marital status, sexual orientation, gender identity, disability and genetic information.
Application Procedure
If you are interested in this position and have the required qualifications, please submit your resume and salary expectations via online application
. General inquiries may be directed to Amy Ryan, Human Resources Director, by **** or by email at

Company info

Sign Up Now - BlueCollarCrossing.com

Similar Jobs:
Desktop Support Engineer II
Location : Fort Belvoir, VA
Desktop Support Engineer II (Intermediate) Summary The United States Army (USA), 7th Signal Command requires a Desktop Engineer II (Mid-level Desktop Engineer) with a minimum of three (3) years' experience working in the areas and...
Desktop Support Engineer III Senior
Location : Fort Belvoir, VA
Desktop Support Engineer III (Senior) Summary The United States Army (USA), 7th Signal Command requires a Desktop Engineer III (Senior level Desktop Engineer) with a minimum of five (5) years' experience working in the areas and p...
Geek Squad The Best Buy Delivery Service Driver delivers small parcel packages from retail stores directly to our customers' homes while providing the utmost care and handling of each package and customer interaction. They will re...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
BlueCollarCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
BlueCollarCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2025 BlueCollarCrossing - All rights reserved. 21 192