Location
, OH, United States
Posted on
Jan 13, 2022
Profile
rnrnrnWhat do you get to do in this position?rnrnThis position is accountable for installing, inspecting, troubleshooting and repairing customer equipment. Instructs customers and sales personnel on the operation and maintenance of equipment. Installs, services and repairs customer equipment. Performs warranty work and start-up service. Performs testing, calibration, checking, correcting, adjusting and part component replacement services on customer products. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment.u00a0rnrnInstructs customers and sales personnel on the operation and customer maintenance of equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the developing design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.rnrnEssential Responsibilities:rnu00a0rnrnProvide outstanding customer servicernAdvise customers on best practice, new services and upgrade opportunitiesrnPerform Startup/Commissioning on equipment across the **MEMBERS ONLY**SIGN UP NOW***. product portfolio.rnPerform preventive, scheduled and unscheduled maintenance on equipmentrnTrack Installed Base (serviceable assets)rnSubmit Opportunity Detected during his/her interventionsrnSupport serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systemsu2026rnLeads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc).rnMust have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.rnPerform basic audits of customeru2019s electrical systems and equipment.rnDocument all required information for each site (technical report).rnGet signature from customer for acceptance after the execution of the on-site work.rnProvide daily and accurate time and expense for each customer intervention.rnProperly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.rnDevelop innovative solutions to more complex technical problems that arise during start-up.rnResearch, evaluate, and recommend new products or equipment upgrades that will meet customer needs.rnAssist **MEMBERS ONLY**SIGN UP NOW***. Service Partners in site visits, evaluating technical and professional performance.rnWorks with Sales and looks for other opportunities outside current scope of work.rnIs in permanent relation with his planner/coordinator for smooth execution of his intervention.rnWill escalate to FS technical expert in the countries as needed when unable to solve a technical issue.rnPerform other duties as assigned.rnCan remotely investigate the origin of the breakdown and submit fixes (in a service bureau for example).rnrnu00a0rnrnrnu00a0nrnrnrnQualifications - ExternalrnrnWe know skills and competencies show up inu00a0many different waysu00a0and can be based on your life experience.u00a0If you dou00a0not necessarily meet all the requirements that are listed, we still encourage you to apply for theu00a0position.rnu00a0rnu00a0rnThis job might be for you if you have:rnu00a0rnrnrnHigh level of technical knowledge of electronic/electrical component theory.u00a0u00a0Knowledge of HVAC systems and applicable application software knowledge is preferred.u00a0rnrnrnMust be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members.rnrnrnMust operate within division policy guidelines using independent judgment in achieving assigned objectives.rnrnrnMust comply with all safety policies, practices and procedures.rnrnrnParticipate in proactive team efforts to achieve departmental and company goals.rnrnrnAbility to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations.rnrnrnAbility to write reports and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.rnrnrnAbility to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry.rnrnrnAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.rnrnrnProficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc.rnrnrnHandle multiple tasks simultaneouslyrnrnrnMust be able to stand, walk, and sit for extended periods of timernrnrnMust be able to lift and carry heavy objects up to 50 poundsrnrnrnu00a0Familiarization in preparing MOPs is a plus and candidate must adhere to the strict guidelines of approved Methods of Procedures (MOPs).rnrnrnVerifiable hands-on technical work experience requiredrnrnrnCertification needed according to Business and Country where he is operating.rnrnrnRelevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).rnrnrnClear verbal and written communication skills.rnrnrnPossess a valid driver's license.rnrnrnu00a0rnu00a0rnEducation and Experience Requirements:rnrnrn2-year degree or equivalent in experience.rnrnrn2-4 years of relevant mechanical, electrical and/or power distribution service experiencernrnrnTesting, maintenance and/or upgrade experience in some or all of the following areas is a requirement:rnrnrnou00a0u00a0u00a0Low or Medium Voltage Switchgearrnu00a0rnou00a0u00a0u00a0Transformersrnu00a0rnou00a0u00a0u00a0Relay Protection Systemsrnu00a0rnou00a0u00a0u00a0Control Systemsrnu00a0rn**MEMBERS ONLY**SIGN UP NOW***. offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us: ****u00a0rnrn u00a0rnrnrnWe seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. Weu2019re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.u202f See what our people have to say about working for **MEMBERS ONLY**SIGN UP NOW***.. u00a0rnrnrn u00a0rnr**** u00a0rnrnrn u00a0rnrnrnLet us learn about you! Apply today. u00a0rnrnrn u00a0rnrnrnYou must submit an online application to be considered for any position with us. This position will be posted until filled. u00a0rnu00a0rnAs a federal government contractor, all **MEMBERS ONLY**SIGN UP NOW***. U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.rnrnrn u00a0rnrnrnIt is the policy of **MEMBERS ONLY**SIGN UP NOW***. to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. u00a0rnrnrn u00a0rnrnrnConcerning agencies: **MEMBERS ONLY**SIGN UP NOW***. does not accept unsolicited resumes and will not be responsible for fees related to such. u00a0rnrnrn u00a0rnrnrn**MEMBERS ONLY**SIGN UP NOW***. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. u00a0rnrnrnrn
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