Service Desk Technician II

Profile

We have an opportunity to join the Alliance as a Service Desk Technician II in the Technology Services Department. We are recruiting for one position and it can be filled in any Alliance office: Merced, Salinas or Scotts Valley, California.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Service Desk Manager, you will:
Provide general end-user support and maintenance of the computer desktop environment by documenting, analyzing and resolving reported technical problems
Perform desktop maintenance, support, upgrades, and the new hire process
Maintain and administer telecommunications, videoconferencing and related equipment and services
Repair and maintain computer hardware and peripheral components
WHAT YOU'LL NEED TO BE SUCCESSFUL
Knowledge of:
Methods and tools used to support current Microsoft operating systems
Methods and tools associated with supporting remote users
Commonly used applications in Windows, including Adobe Acrobat, WinZip, GoToAssist, MS Teams, Edge, Chrome, FTP and SFTP
Methods and techniques associated with supporting virtual workstations
Methods and tools used to troubleshoot hardware issues related to PC desktops and laptops
Active Directory and OU structure
Ability to:
Independently identify, research and resolve issues
Understand client operating systems, TCP/IP networking principles and troubleshooting techniques
Maintain organized and accurate records
Demonstrate strong customer service skills, on the phone and in-person
Effectively communicate technical information to non-technical audiences, adjusting communication style as needed
Education and Experience:
High school diploma or equivalent
Minimum of three years of experience in a computer operations environment which included PC hardware and software support and administration (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in a fully telecommute work environment right now due to the COVID-19 pandemic. The interview and on-boarding process for this position will be completed remotely
This position
may
require onsite presence when our offices re-open, which will be no sooner than February 1, 2022. Onsite presence will most likely be on a part-time basis, but is dependent on business needs
Additionally, all positions at the Alliance are required to meet these minimum qualifications
OUR BENEFITS
Medical, Dental and Vision Plans
Ample Paid Time Off
11 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
EV Charging Stations
And many more
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at **MEMBERS ONLY**SIGN UP NOW***. (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties. To learn more about us, click here
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Company info

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