Senior Security Professional Investigations

Profile

Description

Responsibilities

Within the Enterprise Associate and Business Solutions organization of the Chief Administration Office, the Humana Safety and Security team is responsible for physical security and environmental safety across the Humana enterprise. The combined efforts of the safety and security professionals, and our trusted third party vendors, provide a professional work environment for our associates and a friendly service atmosphere for our members.

The individual selected for this role will report to the Security Lead of the Humana Safety and Security Executive Support and Investigations Team and will assist in designing, developing, implementing, and improving the security processes across the organization to reduce risk, respond to incidents, and limit exposure to liability. Specifically, the individual in this role will investigate all physical security incidents within our growing lines of business. They will apply lessons learned and identify trends to develop and implement strategies and programs to prevent/reduce impacts to our associate and member population. Additionally, the individual should expect to assist with workplace violence program management, as well as the unique risks that in-home/lone workers face as part of their daily routine. Travel and event/meeting support for leaders within this space is also anticipated.

Key Responsibilities include:

Participates in multidisciplinary working groups to design, develop and operationalize security solutions and mitigate risks for high-risk associates/contractors.

Leads in developing investigative mitigation strategies in such areas as Home-Care visits by associates, contractors and vendors working as agents of Humana.

Researches, analyzes and develops threat and risk notification systems that serve to support leadership and working group information networks.

Assists in the continual review of security related programs.

Partners in managing the enterprise incident response.

Serve as a primary touch-point for investigations, monitoring, analysis, and interpretation of risks and threats that may affect the associates working in clients/members' homes through multi-modal communication (video, voice/phone, radio, text/email, Internet apps, etc.).

Identify and communicate all critical investigations, often time sensitive, requiring the attention of senior management in accordance with critical incident reporting procedures.

Develop and perform analysis, planning, performance measures (i.e. Key Progress Indicators - KPIs) and provide direction in order to ensure that the program is delivering maximum value to leadership and key stakeholders.

Implement and maintain a formal (i.e. resulting in artifacts/ deliverables and outcomes) continuous improvement lifecycle approach to security operations, routinely and iteratively assessing operations and performance and identifying/implementing lessons-learned and data-driven enhancements.

Key Competencies

Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.

Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.

Role Essentials:

Bachelor degree, in an area of study relevant to criminal justice and/or business management/finance.

Strong knowledge and understanding of business, financial terms and budgeting practices to support investigations and subsequent risk mitigation strategies.

Proven leadership and project management skills.

Strong written and oral communication skills.

Maintains a professional, pleasant demeanor in stressful situations and handles conflict well.

Ability to prioritize and handle multiple tasks, pay close attention to detail, be well organized, and work successfully in a fast paced environment.

Continually works to solve problems and improve processes.

Proficient computer skills (Word, Excel, PowerPoint) and ability to learn new technology systems.

Role Desirables:

Experience with a major corporation and/or law enforcement or intelligence preferred Possesses minimum of 10 years of experience in law enforcement and/or experience In-Home risk reduction strategies, fraud identification.

Certified Fraud Examiner and/or Certified Protection Professional

Work-At-Home Requirements :

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com