Help Desk Support Technician

Profile

Job Information

Humana

Help Desk Support Technician

in

Lancaster

South Carolina

Description

The ideal candidate will have at least 2 - 3years in IT system Help Desk\Desktop Support ll experience. Utilize technical experience and customer service skill to assist end users to resolve incidents and fulfil requests remotely, and escalate as needed. Involvement in project planning; installing, configuring, upgrading, and troubleshooting of computer-related hardware and software components, responding to and resolving customer requests; team leadership to ensure customer support expectations are addressed in accordance with policy, meeting service level requirements and providing excellent customer service.

Responsibilities

The Help Desk Support Technician identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems

Work with multiple vendors and other Support Groups to resolve hardware and software issues in a timely manner

Required Qualifications

1 - 3 years of technical experience

Effective verbal and written communication skills

Effective problem-solving skills

Proficient in use of Microsoft Office products

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Associate's or Bachelor's Degree in Computer Science, Information Technology or a related field

Understanding of IT systems and functions with preferred previous work experience in the IT field

Additional Information

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com