Work at Home - Clinical Programs Pharmacy Technician 2

Profile

Description

The Clinical Programs Pharmacy Technician Representative 2 supports Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. The Clinical Programs Pharmacy Technician Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Clinical Programs Pharmacy Technician works with many programs that focus on our member's wellbeing. Programs may include:

Medication Therapy Management - MTM consultations with our pharmacists (CMRs) help our members and their providers better manage their medications resulting in improved health outcomes.

Late-To-Refill (LTR) - Medication Adherence - LTR helps our members stay adherent to their medications, taking them as prescribed, resulting in improved health outcomes.

In this role you will:

Associates in Clinical Programs work from home in a call center capacity and perform the following:

Handle Inbound & outbound calls for 8 hours a day (Average of up to 80 calls\day)

Interact with peers, Physicians, Pharmacist and leadership via telephonic calls, instant messenger and email

Available to work 8 hour shift (determined based on business need) between the hours of 8A and 7P EST Monday thru Friday

Multitasking is required (phone & computer equipment provided by Humana)

Phone (Inbound\Outbound calls)

Computer (2 screens), keyboard, mouse

Navigate 5 applications at once while assisting our members

Required Qualifications

Must have an active Pharmacy Technician license in Arizona, Texas or Florida

CPhT Certification - PTCB or ExCPT

Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously

A positive, proactive attitude with a passion for customer service

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)

Preferred Qualifications

Bilingual in Spanish

Certified Pharmacy Technician preferred

Mail Order Pharmacy or Retail Pharmacy experience

Experience working with insurance plans and Medicare

Additional Information

We Offer:

Competitive Pay

Paid virtual training

A computer and all other equipment needed for work purposes

$750 retention bonus - Bonus is paid after 180 days of employment

Learn more about Humana Pharmacy Solutions and what we do.

https://www.humana.com/careers/what-we-do/pharmacy

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com