Service Desk Technician I Temporary

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ABOUT THIS TEMP POSITION

This is a temporary position and the length of assignment is estimated to go from April to June. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Retrieving, cleaning, organizing and tracking equipment

E-wasting unusable equipment

Providing technical support

Assisting with new hire process including hardware preparation, account creation, shipping, and MFA setup and orientation

WHAT YOU'LL NEED TO BE SUCCESSFUL

Knowledge of:

Methods and tools used to support current Microsoft operating systems

Principles and practices of customer service

Active Directory

Ability to:

Demonstrate strong customer services skills, on the phone and in-person

Maintain organized and accurate records

Exercise tact and diplomacy and maintain a professional demeanor

Work independently and as a member of a team

Education and Experience:

High school diploma or equivalent

A minimum of two years of experience in a computer operations environment which included PC hardware and software support and administration (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

The interview and on-boarding process for this position will be completed remotely

This position will require in-office presence

This is a temporary position, and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed)

COVID-19 Vaccine Requirement:

This position requires staff to be fully vaccinated upon their start date as a condition of employment. Proof of vaccination must be submitted at time of hire. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose.

Additionally, all positions at the Alliance are required to meet these minimum qualifications

OUR BENEFITS

Medical, Dental and Vision Plans

Ample Paid Time Off

11 Paid Holidays per year

401(a) Retirement Plan

457 Deferred Compensation Plan

Robust Health and Wellness Program

EV Charging Stations

And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties. To learn more about us, click here

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Company info

Central California Alliance for Health
Website : http://www.ccah-alliance.org/