Certified Pharmacy Technician Call Center - Work at Home

Profile

Description

The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Schedule : 1:30PM to 10:00PM CST with rotating weekends

Location: Must be a TN resident to work remotely.

Earn a $750 hiring bonus! Bonus is paid after 180 days of employment; you must be employed until that date to be eligible to receive the payment.

Summary:

The Technician Specialist is responsible, under the supervision of a licensed Pharmacist, as permitted by the State Boards of Pharmacy, to assist our hospice partners with the needs of their patients including, but not limited to; entering and processing prescriptions for profile and/or dispense.

Essential Duties and Responsibilities:

Respond professionally to a high volume of inbound calls in a timely and efficient manner, following standard operating procedures.

Assist customers to input patient data and prescription information into pharmacy information management system via verbal request from licensed prescribers and/or the agent of the physician.

Accurately establish and maintain patient medication profiles for review by a Pharmacist

Consistently produce quality of work that is above the industry average and meet service level expectations.

Provide superior customer service to our hospice partners by treating our callers with respect and dignity.

Proficient in current technology system(s) to perform the following tasks including but not limited to : entering and updating patient demographics, changing status of active and non-active patients, processing refills and discontinues, and documenting as needed.

Identify and solve problems related to customer service issues and communicate to appropriate personnel in a timely manner per standard operating procedures

Practice active listening when speaking to customers to ensure the needs of the customer are met prior to completing the call

Effectively de-escalate calls received by customers reporting service related complaints

Escalate to Patient Care Operations leadership any issues, concerns or observations that may impact the customer relationship

Other duties as assigned

Qualifications

Excellent verbal and written communication skills: Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone

Attention to detail is key to ensure accuracy of information relayed and processed

Self-motivated and able to exercise independent judgement

Organized: Ability to manage multiple priorities

Dependable and possess unquestionable personal and professional ethics, in concert with the Core Values of Enclara Pharmacia

Adaptable to learning new systems and continual changes in practice environment

Team player with a customer-oriented approach and desire to assist people

Problem-solving skills and ability to follow through on tasks assigned; Sense of urgency in completing tasks and meeting customer expectations

Education and/or Experience:

High school diploma or equivalent preferred

Minimum of two years of recent pharmacy technician experience required

Customer Service experience preferred

Call Center experience a plus

Computer Skills:

General Windows-based computer skills

Strong typing skills with a minimum of 20 wpm

General working knowledge of Microsoft applications, including outlook

Certificates, Licenses, Registrations:

Certification Required (PTCB, CPhT)

TN Pharmacy Technician License Required

We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates, and communities we serve.

If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com