Company name
Central California Alliance for Health
Location
Merced, CA, United States
Employment Type
Part-Time
Industry
Bluecollar, It
Posted on
Mar 15, 2022
Profile
We have an opportunity to join the Alliance as a Service Desk Technician I in the Technology Services Department. We are filling one position in total and it can be filled in any Alliance office: Salinas, Scotts Valley or Merced.
WHAT YOU'LL BE RESPONSIBLE FOR
Reporting to the Service Desk Manager, you will:
Provide first-level end-user support and maintenance of the computer desktop environment by documenting, analyzing and resolving reported technical problems
Perform desktop maintenance, support and upgrades
Provide entry level support of telecommunications, videoconferencing and related equipment and services
Support computer hardware and peripheral components
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description, and list of requirements click here
Knowledge of:
Methods and tools used to support current Microsoft operating systems
Methods and tools associated with supporting remote users
Commonly used applications in Windows, including Adobe Acrobat, Winzip, GoToAssist, MS Teams, Edge, Chrome, FTP and SFTP
Methods and tools used to provide basic support of Microsoft Office Suite applications, including Word, Excel, Outlook, PowerPoint and Visio
Methods and tools used to troubleshoot hardware issues related to PC desktops and laptops
Active Directory
Ability to:
Demonstrate strong customer services skills, on the phone and in-person
Effectively communicate technical information to non-technical audiences, adjusting communication style as needed
Exercise tact and diplomacy and maintain a professional demeanor
Organize work to meet deadlines and customer commitments
Work independently and as a member of a
Education and Experience:
High school diploma or equivalent
A minimum of two years of experience in a computer operations environment which included PC hardware and software support and administration (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying
OTHER DETAILS
While this position is connected to one of our Alliance offices, we are in a fully telecommute work environment right now due to the COVID-19 pandemic. The interview and on-boarding process for this position will be completed remotely
This position
may
require onsite presence when our offices re-open, which will be no sooner than April 4, 2022. Onsite presence will most likely be on a part-time basis, but is dependent on business needs
CATEGORY 1&2 TEXT: COVID-19 Vaccine Requirement:
This position requires staff to be fully vaccinated upon their start date as a condition of employment. Proof of vaccination must be submitted at time of hire. Fully vaccinated is defined as receipt of the second dose in a 2-dose series (ex: Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (ex: Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose.
Additionally, all positions at the Alliance are required to meet these minimum qualifications
OUR BENEFITS
Medical, Dental and Vision Plans
Ample Paid Time Off
11 Paid Holidays per year
401(a) Retirement Plan
457 Deferred Compensation Plan
Robust Health and Wellness Program
EV Charging Stations
And many more
ABOUT US
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties. To learn more about us, click here
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.
Company info
Central California Alliance for Health
Website : http://www.ccah-alliance.org/