Senior Manager Patient Services Data Steward

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Senior Manager, Patient Services Data

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Reporting to the Director, Program Effectiveness, The Senior Manager, Patient Services Data Steward will have primary responsibility for leading and managing the data aggregator vendor relationship, strategic priorities regarding the data, and any required enhancements and communications related to the various applicable data sets that are being managed. You must ensure that data is accurate, timely, complete and ready for targeted stakeholder utilization when delivered.

Specifically, you will be responsible for:

data requirements gathering,

data quality and testing,

data supplier on-boarding and management,

data use and issue management (identification, resolution and communication), and

data change (enhancement) management.

Your primary objective is to ensure that effective and accurate data flows to the appropriate stakeholders to enable end-to-end patient journey tracking and effective analytics to support data review and visualization across the BMS portfolio. You will be a critical team member of the patient services team and will help with the operational management of the data capabilities for the PASS Organization.

Overall, this position will develop and enhance BMS reporting capabilities through special projects to influence data-driven decisions and partner with other BMS functions within Value Access Pricing (VAP) and cross functional BMS departments to deliver on both internal and external analytics needs while ensuring accuracy and timely delivery of all information.

Key Responsibilities and Major Duties

Vision & Strategy

Provides leadership for data and analytics efforts on behalf of patient services, developing and deploying innovative reporting and methodologies that reflect best practices, in order to develop key strategic customer insights and data driven insights

Accurately assesses patient services business issues faced by program strategy and operations teams to develop the appropriate data design and strategy to support them, providing superior analysis and reasoned solutions

Utilizes breadth and depth of knowledge across healthcare environments including specialty pharmacy, manufacturer patient assistance and services programs and copay offerings to enhance program efficiencies

Synthesizes data from multiple sources to bring added value to program strategy and operations teams, then draws and communicates insights in a business-oriented, concise and meaningful format to be delivered to internal and external stakeholders

Core Activities

Oversees and monitors all activities of the payer / pharmacy data analytics, data warehousing, infrastructure support, and application development groups and personnel.

Identifies, gathers, and rigorously analyzes data to generate deep patient services understanding and insights for Program Strategy and Operations leadership

Primary point of contact for external data aggregator. Responsibilities include overall vendor management, timely delivery of contractually identified deliverables, budget and application / utilization of best practices for designing and enhancing program analytics, dashboards and reporting

Analyzes need for data assets, based on resources and knowledge base within BMS

Translates insights into actionable recommendations for the patient services organization

Provides thought leadership and acts as a subject matter expert in the designing and recommending of methodology in addressing key issues within the business.

Help ensure that all collection, use and disclosure of data by BMS and its vendors complies with applicable laws, regulations and BMS policy.

Capabilities

Assesses and analyzes data & analytics capabilities and provides recommendations on improvements and/or developments to the Director, Program Effectiveness

Collaboration

Supports the Director of Program Effectiveness, Patient Services in being the primary point of contact for analytics and insights needs

Ability to lead teams in complex fast paced work environment

Works with vendors to streamline and analyze data assets

Liaises with Program Strategy team to ensure all data needs are considered and identifies any opportunities for cross functional optimization

Works closely with BMS enterprise wide data & analytics team to develop and maintain analytical tools that drive strategic insights including evaluation of primary and secondary data sources and emerging methodologies

Skills/Knowledge Required:

BA/BS required

Experience in Patient Services, Market Access, Data aggregation and the Healthcare landscape is required

Required 5 years working experience in the pharmaceutical industry

Proven ability to effectively operate and influence cross-functionally while managing multiple projects and initiatives

Excellent project management skills, in a face-paced environment, with demonstrated ability to lead multiple projects and priorities

Superior analytical skills with proficiency in a broad range of primary data evaluation methodologies

Critical and logical thinking skills to develop actionable insights and recommendations from data assets

Strong interpersonal skills with the ability to work with diverse teams

Working knowledge of secondary healthcare data (e.g. prescription and patient databases)

Strong written and verbal communication skills

Ability to quickly gain therapeutic knowledge

Strong presentation skills

Working knowledge of Salesforce.com and its underlying data model

Proficient in Tableau reporting

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com