Pharmacy Technician - IPU After Hours Shift

Profile

Description

The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule:

IPU Technician (Business Hours Position)

Monday through Friday - 2:30PM to 11:00PM EST with rotating weekends (every 3rd weekend)

IPU Technician (After Hours Position)

7 days on, 7 days off

Thursday: 8:00pm - 8:30am ET

Friday: 8:00pm - 9:00am ET

Saturday: 8:00pm - 9:00am ET

Sunday: 8:00pm - 8:30am ET

Monday: 10:00pm - 8:30am ET

Tuesday: 11:00pm - 8:30am ET

Wednesday: 11:00pm - 8:30am ET

Summary

Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the In-patient Unit (IPU) setting, as well as providing optimal customer service to the client

Essential Duties include but not limited to:

IPU Technician Responsibilities (Business Hours Position)

Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity

Capable of handling faxed medication orders without supervision.

Has good knowledge of brand and generic drug names.

Familiar with Formulary.

Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.

Recognizes each IPU Model and is able to apply each IPU's service and profiling specifics.

Contacts the hospice to verify or obtain necessary information, is able to appropriately triage incoming calls and provide excellent and complete documentation.

Able to perform at established IPU goals while maintaining profile accuracy and call quality.

Proficient with ADS Troubleshooting

Other duties, as assigned

After Hours IPU Technician Responsibilities (After Hours Position)

All duties as outlined under IPU Technician responsibilities

Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.

Maintain accurate and precise call log documentation for every client / prescriber interaction

Assist local pharmacies in adjudication of claims for emergent need medications

Ability to appropriately escalate urgent requests

Assist with Compliance / ADS reports

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work independently and accurately in a fast-paced environment

Must be able to comprehend documents received via fax

Excellent communication skills, both verbally and in writing

Ability to manage multiple priorities

Detail-oriented

Ability to prioritize work and work well individually as well as within the department

Excellent problem solving skills

Ability to complete assigned tasks

Must possess excellent work habits

Ability to oversee workflow in remote sites

Ability to exhibit flexibility in tasks/scheduling, as requested.

Able to perform each responsibility satisfactorily

Adherence to schedule based on specified goal

Self-motivated Education and/or Experience

Two years of pharmacy technician data entry / call center experience preferred

Must be in good standing following Company requirements

Flexible to work in office or remotely

Must have schedule flexibility Computer Skills

Typing/data processing accuracy and speed required

Good windows based computer skills

Proficient in Docuware and Infinity

Certificates, Licenses, Registrations

CPhT preferred Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Work Environment: Work in a climate-controlled, smoke-free internal environment.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com