Dr. Call Phones Pharmacy Technician

Profile

Description

Bring your unique talents and perspectives to Humana and help us bring better healthcare solutions to our members. At Humana, you'll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have the option to work at home. Humana's innovative approach to mail-order pharmacy solutions enables us to outpace the competition, with the well-being of our members in mind. Our innovative Pharmacy Solutions offers a cost-effective, easy way for our members to receive their medications without waiting in line, and giving them back more time in their days to enjoy life. We're looking for people from a variety of healthcare backgrounds to join our growing pharmacy team and work with people at all levels of the industry. At Humana, you'll partner with people who care.

Responsibilities

The Mail Operations Pharmacy Technician 2 typically works on semi-routine assignments. This is an incoming call center setting. Technicians are responsible for taking incoming phones calls from providers for new Rx's, clarifications or transfers as outlined by standard policies. Full time with Work at Home option.

The Dr Call Phones Pharmacy Technician works from home in a call center capacity and provides resolution for prescriptions that are considered incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.

In this role you will:

Take inbound calls from physicians offices and members

Make outbound calls to providers and retail pharmacies

Follow up on new prescriptions requests and transfers

You must have the ability to solve problems and encourage others in collaborative problem solving. You must be self-directed, but also able to work well in a group, have a positive and proactive attitude.

Role Essentials

Must have an active Pharmacy Technician license in the appropriate state.

Experience as a Pharmacy Technician in a pharmacy or call center environment

Excellent communication skills

A positive, proactive attitude with a passion for customer service

High school diploma or GED

Home office: a dedicated secure workspace with high speed internet

Role Desirables

Inbound/outbound call experience in any pharmacy setting a plus

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. This allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

Company info

Humana Inc.
Website : http://www.humana.com