Pharmacy Technician Data Entry

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Earn a $750 hiring bonus ! Bonus is paid after 180 days of employment; you must be employed until that date to be eligible to receive the payment.

Enclara, is a wholly owned hospice and palliative care pharmacy business acquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule: Monday through Friday, 1:30 PM to 10:00 PM EST, with rotating weekends, Must cover 2 holidays per year

Location: Remote work at home position in TN or PA. Must live within the state to be qualified. If located in TN, you must have your TN Pharmacy Tech License and national pharmacy certification (PTCB or ExCPT).

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Essential Duties and Responsibilities:

Reconcile incoming Controlled substance prescriptions, including the processing of faxed and mailed prescriptions as per standard operating procedure

Assist in maintaining prescriber files by updating personal information/preferences as requested

Access and process prescriptions in the dispensing and faxing systems

Perform follow-up with hospices/prescribers to clear up any fax related issues or discrepancies

Process daily reports as needed

Respond to all email requests and phone calls regarding CII medication inquiries accurately and timely

Manage the Controlled substance fax folders and make necessary changes to prescription information such as directions, drug and strength

Recognize and interpret hand written and typed information from inbound faxed prescriptions, including ability to read sig codes

Possess a working knowledge of dispensing system functionality

Transition inbound controlled substances faxes to Hard Copy on File

Complete incoming tasks as assigned by the CII Supervisor, Manager or Team Leader

Meet and maintain productivity and quality requirements

Utilize faxing system to refax prescriptions to prescribers as needed

Process incoming e-prescriptions and follow-up as needed for any identified discrepancies

Maintain and strengthen a working relationship with both internal and external clients

Perform all other duties/projects as assigned by the CII Supervisor, Manager

Required Qualifications

Requires High School Diploma

Must have an active Pharmacy Technician or Tech in Training license

Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously and strong data entry skills

A positive, proactive attitude with a passion for customer service

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bilingual in Spanish

COVID 19 Vaccination:

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com