Service Desk Technician IV

Profile

We have an opportunity to join the Alliance as a Service Desk Technician IV in the Technology Services Department.

There is one position open for recruitment and it can be filled in either our Salinas or Scotts Valley offices.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Service Desk Manager, you will act as a Service Desk subject matter expert (SME) and work closely with cross-functional Information Technology Services (ITS) teams to provide advanced level technical and operational support to internal customers. You will also act as a technical lead to the Service Desk team, accept advanced technical escalations and resolve or escalate issues.

ABOUT THE TEAM

The Alliance Service Desk team makes sure computers run smoothly for staff and provides technical support for Alliance systems.

THE IDEAL CANDIDATE

Is knowledgeable of Microsoft operating systems, including currently supported Microsoft Windows desktop versions

Is customer service focused

Is able to communicate technical things to non-technical audiences

Is personable, approachable and patient

Is a self-starter and is driven to research, learn and solve problems independently

Associate’s or Bachelor’s degree in Computer Science, Computer Engineering or a closely related field

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here

Knowledge of:

Methods of supporting Microsoft operating systems, including currently supported Microsoft Windows desktop versions

Methods of supporting hardware issues related to PC desktops, laptops, and overall system performance

Applications commonly used in Windows, including Adobe Acrobat, Winzip, GoToAssist, GoToMeeting, Edge, Chrome, FTP and SFTP

Networking devices, such as switches, firewalls, routers and wireless, and mobile devices, such as laptops, Android, Blackberry and iPhones

Methods of supporting virtual desktops and of virtual desktop platforms, such as VMware Horizon

Active Directory

DNS, DHCP, GPOs, SMTP and WINS

Ability to:

Quickly learn and competently navigate all Alliance systems

Quickly learn relevant server operations

Act as a technical lead and resource to the Service Desk team

Act as a subject matter expert, explain processes and programs related to area of assignment, and provide guidance regarding the most complex Service Desk issues

Assist with the development of policies, procedures and guidelines

Interpret, apply and explain policies, regulations, terms and procedures

Education and Experience:

High school diploma or equivalent

Minimum of five years of experience in a computer operations environment which included hardware and software support and administration (an Associate’s degree may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

While this position is connected to our Salinas or Scotts Valley offices, most positions are in a remote work environment right now due to COVID-19. The interview and onboarding process will be completed remotely

This position may be required to work onsite before, or after, Alliance operations resume in the office. For this reason we are only considering candidates who are able to work in-person at either our Salinas or Scotts Valley offices

This position may require travel to our Salinas office if candidate is based in Scotts Valley

Additionally, all positions at the Alliance are required to meet these minimum qualifications

OUR BENEFITS

Medical, Dental and Vision Plans

Ample Paid Time Off

11 Paid Holidays per year

401(a) Retirement Plan

457 Deferred Compensation Plan

Robust Health and Wellness Program

EV Charging Stations

And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve over 377,000 members in Santa Cruz, Monterey and Merced counties. To learn more about us, click here

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Company info

Central California Alliance for Health
Website : http://www.ccah-alliance.org/